Privacy policy

Privacy Policy

Last updated: March 17, 2026

Elixir Lounge Kava Bar (“Elixir Lounge,” “we,” “us,” or “our”) operates this website and online store to provide information, products, and services to our customers. Our store is powered by Shopify, which helps us operate our website, process orders, and support customer transactions. Shopify also processes certain personal data to provide and improve its services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, purchase a gift card, join our rewards or email list, contact us, or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Serve

Elixir Lounge Kava Bar operates in Spring, Texas. We do not offer shipping. Orders placed through our website or third-party platforms are available for pickup, dine-in, or local delivery through third-party providers such as DoorDash or Uber Eats, where available.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact information, such as your name, email address, phone number, billing address, and other contact details you provide.

  • Order and transaction information, such as products ordered, gift card purchases, loyalty activity, payment confirmation, and transaction history.

  • Payment information, such as payment card details and billing information, which may be processed by Shopify and our payment service providers.

  • Account information, if you create an account or use customer tools such as rewards lookup, gift card balance lookup, or saved preferences.

  • Marketing information, such as whether you signed up for email or SMS promotions and your communication preferences.

  • Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring website, and interactions with our website.

  • Customer communications, such as messages you send us by email, phone, website form, or social media.

3. How We Collect Information

We collect personal information:

  • Directly from you, when you place an order, fill out a form, sign up for rewards, buy or check a gift card, subscribe to marketing, or contact us.

  • Automatically, through cookies, pixels, analytics tools, and similar technologies when you browse or use our website.

  • From service providers, including Shopify, payment processors, loyalty tools, analytics services, and marketing platforms that help us operate our business. Shopify explains that merchants may use Shopify-powered features and related privacy controls for customer data.

  • From third parties, such as delivery platforms or social media services, when you interact with us through those services.

4. How We Use Personal Information

We may use your personal information to:

  • Process orders, payments, gift cards, and rewards activity.

  • Provide pickup, dine-in, and local delivery order support.

  • Communicate with you about your orders, account, rewards, or customer service requests.

  • Send promotional emails or text messages if you opt in.

  • Improve our website, menu offerings, and customer experience.

  • Maintain security, prevent fraud, and protect our business.

  • Comply with legal obligations and enforce our terms and policies.

5. Cookies, Analytics, and Advertising

We and our service providers may use cookies and similar technologies to remember your preferences, understand website traffic, measure performance, and improve the website experience.

We may also use certain tools that help us market to customers online, including advertising or retargeting services. Under Texas privacy law, consumers may have the right to opt out of the processing of personal data for targeted advertising, the sale of personal data, or certain profiling activities.

If we offer a privacy choice or opt-out tool on our website, you may use that tool, or you may contact us using the information at the bottom of this policy.

6. How We Share Personal Information

We may share your personal information with:

  • Shopify, to power our online store and support checkout, store management, and related services. Shopify states that it processes consumer personal data when customers interact with Shopify-powered merchants.

  • Payment processors, to securely process your payments.

  • Technology and service providers, such as website hosting, analytics, loyalty, gift card, email marketing, and customer support vendors.

  • Delivery platforms, when you choose third-party delivery.

  • Advertising or marketing partners, if we use those services to promote our business.

  • Law enforcement, regulators, or other parties, when required by law or to protect our rights, customers, or business.

We do not sell personal information for money. However, some privacy laws may define certain advertising-related data sharing as a “sale” or “sharing,” and where applicable, you may have the right to opt out.

7. Shopify

Our store is hosted by Shopify. Information you provide through our website may be processed by Shopify and shared with service providers that help Shopify operate its platform. Shopify also provides privacy controls and a consumer privacy portal.

To learn more about Shopify’s privacy practices, you can review Shopify’s Consumer Privacy Policy and privacy controls.

8. Texas Privacy Rights

If you are a Texas resident and applicable law covers your information, you may have the right to:

  • Confirm whether we are processing your personal data.

  • Access your personal data.

  • Correct inaccuracies in your personal data.

  • Delete personal data we hold about you.

  • Obtain a copy of your personal data in a portable format.

  • Opt out of the processing of personal data for targeted advertising, the sale of personal data, or certain profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, please contact us using the contact information below. We may need to verify your identity before responding to your request.

If we deny your request, you may contact us again to appeal that decision.

9. Marketing Communications

If you sign up for our email or text marketing, we may send you updates about specials, events, promotions, new products, and other Elixir Lounge news. You can opt out at any time by:

  • Clicking the unsubscribe link in our emails

  • Following stop instructions in text messages

  • Contacting us directly

Even if you opt out of marketing, we may still send non-promotional messages related to your orders, account, gift cards, or rewards.

10. Data Retention

We keep personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain business and transaction records

  • Comply with legal, tax, accounting, or regulatory obligations

  • Resolve disputes

  • Enforce our agreements

Retention periods may vary depending on the type of data and the reason we collected it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, platform, or method of transmission is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.

13. Third-Party Links and Services

Our website may link to third-party websites or services, including social media pages, delivery partners, or gift card and ordering platforms. We are not responsible for the privacy, content, or security practices of those third parties. Please review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices. When we do, we will post the updated version on this page and revise the “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

Elixir Lounge Kava Bar
206 Main St
Spring, TX 77373
Email: admin@elixirloungekavabar.com
Phone: 346-351-1121