Refund & Return Policy

At Elixir Lounge, we take pride in serving fresh kava, coffee, tea, and handcrafted beverages made to order. Because our drinks are prepared fresh and intended for same-day enjoyment, all beverage sales are final.

We do not accept returns on kava, coffee, tea, or other prepared drinks once they have been served or picked up.

If There Is a Problem With Your Order

Your experience matters to us. If we made a mistake with your order, please let us know the same day as your purchase and we will do our best to make it right. This may include:

• Remaking the drink

• Offering store credit

• Providing a refund at management’s discretion

Refunds May Be Considered If:

• You received the wrong item

• Your drink was made incorrectly

• There was a quality issue with your order

• A prepared item was missing from your order

Refunds Will Not Be Issued For:

• Personal taste preferences

• Partially consumed drinks

• Orders not reported on the day of purchase

• Drinks altered after leaving the store

Third-Party Delivery Orders

For orders placed through DoorDash or Uber Eats, any delivery-related issues may need to be handled through the delivery platform directly. If there is a problem with the product itself, please contact us as soon as possible on the same day.

Contact Us

If you have an issue with your order, please contact us right away so we can help resolve it. 346-351-1121 Email: admin@elixirloungekavabar.com